Privacy Policy

Privacy Policy

Photinia Properties ("we", "our", "us") takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or get in touch with us.

1. What Information We Collect

We may collect and process the following types of personal data:

• Contact details – name, email address, phone number, postal address 
• Property preferences or interests – if you contact us about buying, selling, or letting 
• Website usage data – IP address, browser type, pages visited (via cookies or analytics tools) 
• Communication history – emails or messages exchanged with us 

2. How We Use Your Information

We use your data to:

• Respond to enquiries or provide property-related services 
• Send you updates, newsletters, or property alerts (only if you’ve opted in) 
• Improve our website and services 
• Meet  legal or regulatory requirements 

3. Legal Basis for Processing

We process your data based on:

• Your consent 
• The need to perform a contract with you 
• Our legitimate interests (e.g., improving services or managing enquiries) 
• Compliance  with legal obligations 

4. Sharing Your Data

We do not sell your data. We may share it with trusted service providers (like website hosts or marketing platforms) who help us run our business, under strict confidentiality agreements.

5. How We Protect Your Data

We take security seriously. Your data is stored securely, and we use encryption and access controls to prevent unauthorised access.

6. Your Rights

Under GDPR, you have the right to:

• Access the data we hold about you 
• Correct inaccurate or outdated data 
• Request deletion of your data 
• Withdraw consent at any time 
• Object to or restrict certain types of processing 
• Lodge a complaint with the ICO (Information Commissioner’s Office) 

To exercise your rights, email us at: photiniaproperties@outlook.com

7. Cookies

We may use cookies to improve your experience on our website. You can manage or disable cookies in your browser settings. 

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Photinia Properties

Laurel Tree Barn, Lynn Road, Walpole Highway PE14 7QX